Much like technology, the ways and means in which we communicate continues to evolve. It is therefore imperative - and legally required - that First Responders keep up to date with new technologies that meet the public's expectations on accessible, barrier-free ways to engage the 9-1-1 system that is beyond voice services and will include Voice over Internet Protocol (VoIP) and text messaging.
Transitioning from the traditional 9-1-1 voice services to Next Generation-911 (NG-911) is complex and will impact every emergency service in the Province of Ontario.